Solution

Service & Lifecycle

Delivery is only the beginning. Preventive maintenance, fast spare parts supply and availability contracts ensure your investment performs at its best for decades.

96% uptime guarantee 8 h average response time 24/7 hotline 6 CEE countries
Service technician on industrial machine
96%
system availability
8 h
average service response time
24/7
telephone hotline
6
countries on-site coverage
Lifecycle packages

Choose to suit your needs

Every package is valid from handover and covers services at a pre-agreed price — no surprise invoices during stoppages.

Basic

Essential Care

Annual contract · on request


2 preventive maintenance visits per year
Critical spare parts stock
Phone service hotline Mon–Fri 7–17
Software updates and documentation
24/7 telephone hotline
Guaranteed response time SLA
Predictive diagnostics
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Premium

Uptime Guarantee

Annual contract · on request


Monthly preventive maintenance
Full spare parts stock on-site
24/7 hotline + dedicated engineer
Guaranteed 4 h response time SLA
Software updates and documentation
Predictive diagnostics (IoT sensors)
96% uptime financial guarantee
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CEE coverage

On-site service in six countries

Our service engineers are available in all target markets — the response time guarantee is not limited to Hungary.

🇭🇺

Hungary

HQ: Székesfehérvár

4 h
🇦🇹

Austria

Partner service: Vienna, Graz

8 h
🇸🇰

Slovakia

Partner service: Bratislava, Košice

8 h
🇨🇿

Czech Republic

Partner service: Prague, Brno

8 h
🇵🇱

Poland

Partner service: Warsaw, Kraków

12 h
🇷🇴

Romania

Partner service: Cluj-Napoca, Timișoara

12 h

Don't wait for the first stoppage.

Does preventive service cost more? No — unplanned stoppages cost more. Request a lifecycle contract quote today.