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Service & Lifecycle

Delivery is only the beginning.

Preventive maintenance, fast spare parts supply and availability contracts ensure your investment performs at its best for decades β€” not just from day one.

Request a Lifecycle Contract β†’ πŸ“ž Service hotline: +36 22 555 199
96%
system availability (guaranteed)
8 h
average on-site response time
24/7
telephone service hotline
6
CEE-country on-site coverage
🚨 Immediate service hotline In case of machine stoppage: call the 24/7 service number β€” we will be on-site within 8 hours.
πŸ“ž +36 22 555 199 szerviz@nordexa.hu
Service engineer at work
Preventive vs. reactive

Prevention does not cost more β€” downtime costs more

An unplanned stoppage in a premium food plant does not just mean maintenance: lost production time, complaints, urgent supply substitution, operator overtime β€” and a client's patience that is finite.

Preventive service is not a luxury β€” it is the sum the plant spends on planned downtime, not unplanned.

4–8Γ—
Cost of unplanned stoppage vs. annual preventive service fee (industry average)
96%
Guaranteed uptime in Priority Shield and Uptime Guarantee packages
Services

What is included in Nordexa lifecycle?

Not simply repairs β€” comprehensive lifecycle management, tailored to the machine type and the client's industry.

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Preventive Maintenance

Scheduled, periodic technical inspection: proactive replacement of wear parts, lubrication point servicing, calibration checks. Every intervention documented β€” audit-ready.

⚑

Emergency Response (SLA)

Guaranteed response time in case of machine stoppage β€” 4 h or 8 h depending on package. First a phone diagnosis, then an on-site engineer. No waiting around.

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Spare Parts & Stock

Guaranteed stock of critical wear parts (seals, pump diaphragms, filling head inserts) at the client's plant or Nordexa's warehouse β€” with 24 h delivery.

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Predictive Diagnostics (IoT)

Built-in sensor system: vibration, temperature, pressure drop, operating hours monitoring. Automatic alert on anomaly β€” we intervene before a fault occurs.

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Operator and Maintenance Training

Operator training at handover and refresher training as required. Your team should also be capable of first-level maintenance β€” this reduces service demand.

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Performance Reports and Audit Documentation

Annual OEE report, maintenance log and auditable documentation package β€” directly integrable into your quality management system.

Lifecycle packages

Choose to suit your needs

Every package is valid from handover at a pre-agreed price. No surprise invoices during stoppages.

Essential Care

Essential Care

Annual contract Β· on request

βœ“2 preventive maintenance visits per year
βœ“Critical spare parts stock (Nordexa warehouse)
βœ“Phone service hotline Mon–Fri 7:00–17:00
βœ“Software updates and documentation
βœ“Annual maintenance summary
β€”24/7 telephone hotline
β€”Guaranteed SLA response time
β€”Predictive IoT diagnostics
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Priority Shield Β· Recommended

Priority Shield

Annual contract Β· on request

βœ“4 preventive maintenance visits per year
βœ“Extended spare parts stock (at client's plant)
βœ“24/7 telephone and online service hotline
βœ“Guaranteed 8 h on-site response SLA
βœ“Software updates and documentation
βœ“Annual OEE report and performance analysis
βœ“Audit-ready maintenance documentation
β€”Predictive IoT diagnostics
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Uptime Guarantee Β· Premium

Uptime Guarantee

Annual contract Β· on request

βœ“Monthly preventive maintenance (12Γ—/year)
βœ“Full spare parts stock at client's plant
βœ“24/7 hotline + dedicated service engineer
βœ“Guaranteed 4 h on-site response SLA
βœ“Software updates and documentation
βœ“Predictive IoT diagnostics (sensors)
βœ“96% uptime financial guarantee
βœ“Quarterly OEE report and recommendations
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How it works

The lifecycle contract process

01

Needs assessment and package selection

We discuss machine type, industry, uptime requirements and CEE accessibility. We determine the appropriate package.

02

Handover condition assessment

At handover or contract start our engineers record the machine condition β€” this is the basis for SLA calculation and guarantee.

03

Scheduled preventive maintenance

The annual maintenance calendar is aligned with your production schedule β€” we come in planned windows, not randomly.

04

Continuous monitoring and alerts (Uptime package)

IoT sensor system sends real-time data to Nordexa service centre β€” we raise an alert before a fault occurs.

05

Annual performance report and renewal

Year-end summary report: interventions carried out, parts replaced, OEE trend, recommendations for the following year. Contract renewal on transparent terms.

CEE coverage

On-site service in six countries

The response time guarantee is not limited to Hungary. We have service partners in every target market.

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Hungary

Own team in SzΓ©kesfehΓ©rvΓ‘r

4 h SLA
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Austria

TechServ GmbH, Vienna + Graz

8 h SLA
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Slovakia

ProTech s.r.o., Bratislava + KoΕ‘ice

8 h SLA
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Czech Republic

IndusTech s.r.o., Prague + Brno

8 h SLA
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Poland

PolMech Sp. z o.o., Warsaw + KrakΓ³w

12 h SLA
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Romania

TehnoServ S.R.L., Cluj-Napoca + TimiΘ™oara

12 h SLA

Don't wait for the first stoppage.

Preventive service is an investment, not a cost. Request a lifecycle contract quote β€” we will show you the payback calculation too.

Request a Lifecycle Quote β†’ πŸ“ž Service hotline: +36 22 555 199